WE CARE
What is WE CARE?
Developed by our President and CEO Denise McQuown-Hatter, WE CARE is Affinity’s commitment to continuous improvement, open communication, exceptional customer service, and high-quality resident care.
WE CARE means that families have a voice when it comes to the care of their loved ones, and that Affinity is always here to listen, and to help. Our door is always open, and feedback is valued and appreciated.
The WE CARE methodology is about working together to provide the best care and experience possible. WE CARE about your personal reflections, concerns, or suggestions. If you have a concern you are unable to resolve with facility management, please call our toll-free WE CARE CONCERN LINE to share your concerns.