Denise McQuown-Hatter, NHA –President and CEO
Denise has over 30 years of long term care experience including financial consulting, nursing home administration and directing corporate operations. She has worked at both the facility and corporate level for both large publicly held corporations as well as small privately held companies. In 1996, Denise was instrumental in forming Affinity Health Services, Inc. Denise currently serves as the President and CEO of Affinity. She is responsible for the operational, clinical, regulatory, financial and marketing functions of both the managed and consulting clients. She has also acted as the labor relations’ manager for key union negotiations. Under Denise’s direction Affinity services private for profit, non-profit, hospital based and governmental sector businesses. Denise is a co-founder of the Indiana County Career Consortium and a board member of the Tri-County Workforce Investment Board. Denise currently serves on the Healthcare Sector Ad Hoc Committee approved by the Pennsylvania Workforce Development Board and serves as a board member for the AB Nursing Home Group.
Bryan Hagerich, NHA – Senior Vice President of Operations
Bryan provides day-to-day leadership and oversight of Affinity’s managed and consulting clients. Prior to joining Affinity Health Services, Bryan served as the Executive Director with multiple senior living communities in both the for-profit and not-for-profit sectors of post-acute care. Bryan’s responsibilities extended throughout all areas of business operations including strategic planning, business development and fiscal performance. In a previous role, he successfully led his community through the initial accreditation from the Commission on Accreditation of Rehabilitation Facilities – Continuing Care Accreditation Commission (CARF-CCAC). Bryan is a graduate of the Leading Age Pennsylvania Fellows in Leadership Program, a distinguished honor within the non-profit senior living industry. He has been licensed as a Nursing Home Administrator in the state of Pennsylvania since 2011. Bryan received his Bachelor’s Degree from the University of Delaware where he was a four year scholar athlete and a member of the Athletics Governing Boar
Angela Huffman, RN – Clinical Services Coordinator
Angela brings over 20 years of experience in the healthcare and long-term care field. Angela began her career as a Quality Assurance State Surveyor and moved on to focus on ensuring quality resident care and overseeing clinical operations as a Director of Nursing and Nurse Manager. Following her work as Nursing Manager, Angela gained over 10 years of experience as a Clinical Services Consultant providing regulatory compliance services and clinical training. Angela then served a region of 68 long term care facilities spanning 8 states as a Compliance Field Investigator. Prior to joining Affinity, Angela’s most recent position was as a specialized paralegal, conducting comprehensive medical record reviews and analysis. In addition to meriting the philosophy of providing quality care, Angela is passionate about education and strives to develop problem solving leaders who are confident in their skills, enabling them to provide excellent customer service in a high stress environment. Angela has also achieved a Certificate of Training in Infection Prevention in the Long-Term Care Setting.
Tammy Lucas-Coleman, RN, CNDLTC, RAC-CT – Clinical Reimbursement Consultant
Tammy began her health care career in long term care in 2004 as an RN, a Nursing Supervisor, Assistant Director of Nursing and in 2009 evolved as a Director of Nursing for a skilled nursing facility. By blending her clinical experience and managerial roles, she has achieved expertise in nursing department operations such as budgets, staffing and human resources. In addition, Tammy has experience with development and implementation of quality assurance initiatives focused on improving residents’ quality of care and life in a long term care environment, has achieved a Certificate of Training in Infection Prevention in the Long-Term Care Setting and is a certified Resident Assessment Coordinator –(RAC-CT). Tammy is a member of PADONA and a member of the Lycoming County Elder Abuse Task Force. She is also on the advisory committee for Pennsylvania College of Technology nursing department. Tammy has been with Affinity Health Services, Inc. for 9 years.
Cheryl Metrick, RN, NHA, WCC, LNC – Clinical Consultant
Cheryl brings 30 years of experience in senior community management to Affinity Health Services, Inc. Cheryl was a Director of Nursing and Nursing Home Administrator for a large non-profit continuing care retirement community early in her career. After achieving many successes in facility based management, Cheryl joined a large nationwide for profit provider as a Clinical Services Consultant. As a Clinical Services Consultant, Cheryl had oversite of multiple post-acute living centers in various states including PA, OH, WV, TN and CA. After seven years as a Clinical Consultant, Cheryl was asked to serve as the Area Vice President for the same organization in which she had operational oversight of financial, clinical, budget development, compliance, HR and environment of care. Most recently Cheryl had briefly relocated and had the experience of serving as an interim Director of Nursing and subsequently training her replacement. In addition to being an RN and NHA, Cheryl is a certified wound care nurse and has achieved her Certification as a Legal Nurse Consultant from the American Association of Legal Nurse Consultants.
Deborah C. Alabran, RN, WCC, RAC-CT, CDP, PCHA – Clinical Consultant
Deb began her career in long term care in 1994. She has been successful in roles including Clinical Consultant, Director of Nursing, Quality Assurance Director, Admissions and Marketing Director, Assistant Director of Nursing and Infection Control/Staff Development Coordinator, RNAC and Wound Care Nurse. Deb has worked for several major nursing home corporations and has working knowledge and proven ability in developing, teaching, and implementing strategies to promote positive outcomes. As a clinical liaison she developed a clinical assessment / admission screening tool that was effective in her combined role in marketing and referral development, having a positive impact on staff, resident and family satisfaction. Her areas of expertise include nursing department operations such as budgets, staffing and human resources. Clinical areas of expertise include care of the clinically complex resident and wound management. Regulatory expertise includes providing regulatory compliance services to Personal Care Homes and Skilled Nursing Facilities as well as providing Directed Inservice education as approved by the Pennsylvania Department of Health. Deb is an on-site trainer for the Department of Human Services Medication Administration course. She is a member of the Association of Infection Control Practitioners (APIC) and is a Certified Wound Care Nurse (WCC).
Michele Conner, RN, BSN, RAC-CT – Clinical Consultant
Michele brings over 20 years of experience across the spectrum in Long Term Care, Home Care and Post-Acute Care. Her career in Long Term Care began in 1998 as an Assistant Director of Nursing to Director of Nursing. Over the course of her skilled nursing positions, she also served as a Lead Registered Nurse Assessment Coordinator (RNAC). To expand her Long Term Care knowledge, she entered into the Home Health and Hospice sector where she served as a Director. With her vast experience with facility based management, Michele assumed the position for a for-profit provider as a Clinical Reimbursement Specialist/Clinical Service Specialist with oversite of multiple skilled nursing facilities and personal care homes in western Pennsylvania. Michele brings extensive hands on experience in regulatory compliance and survey management, clinical programming, comprehensions and analysis to develop interventions to reduce high risk areas to enhance quality outcomes, Minimum Data Set (MDS) and Patient Driven Payment Model (PDPM) processes with completion of assessments and reimbursement factors. In addition to Michele’s accomplishment as a Registered Nursing and receiving a Bachelor of Science in Nursing, she is also certified as a Dementia Practitioner, Infection Preventionist, Resident Assessment Coordinator –(RAC-CT).
Barbara A. Smith, NHA, RN, PCHA – Interim Administrator, Operational/Clinical Consultant
Barbara has experience in Long Term Care, Home Care and Acute Care. Her career in Long Term Care began in 2001 giving Barb more than 18 years of tenure in senior living. She has served as Assistant Director of Nursing, Director of Quality Assurance/Staff Development, Director of Nursing, Assistant Administrator and Nursing Home Administrator. She has worked in the for-profit, non-profit and government owned operations. Additionally, Barb has experience managing Personal Care, Skilled Nursing and Continuing Care Retirement Communities (CCRC’s). Barb has extensive hands on experience in regulatory compliance, survey management, clinical programming, budgeting and cost controls, census development and staff training. Barb had worked with Affinity Health Services, Inc. for 6 years prior to her most recent assignment as interim administrator and now serving in a consulting role for Affinity Health Services managed homes and consulting clients.
Jeffrey S. Aiken – Vice President of Operational Finance
Jeff has over 27 years of long term care experience in operational finance and accounting, in both for profit and non-profit sectors. Jeff began his career as a payroll accountant and progressed to Division Vice President of Operational Finance for a large national for profit healthcare company. Jeff oversaw skilled nursing, assisted living, rehabilitation therapy, home health and hospice during his 14 year tenure with the for profit healthcare company. Jeff was responsible for over 77 skilled nursing facilities and 6 assisted living facilities with revenues in excess of $750 million annually with locations in PA, MA, KY, TN MD, WV, NJ and OH. Prior to Jeff’s tenure he worked for a large multifaceted non-profit healthcare organization providing a variety of services including long term care, independent living, outpatient services and home health. Jeff held various positions including Accountant, Senior Accountant and Director of Finance. Jeff holds a Bachelor of Science Degree in Accounting from La Roche College.
Faith DePoppe – Operational Finance Consultant
Faith began her career in long term care in 1990. Faith has held positions as Operational Finance Director, Financial Trainer, Financial Manager, Application Trainer, Computer Systems Consultant and Accounting Manager. Faith has worked in non-profit and for profit multi-facility organizations. In her various roles over the last 29 years, Faith has gained extensive experience in financial reviews, budgeting, cost reporting and annual audit preparation. For the previous 22 years, Faith worked with facility leadership teams providing tools to enhance revenue and streamline expenses for a large for profit chain. From an IT perspective, she held the position of Lead Trainer for over 300 senior living communities where she developed training material for various software applications including Vista Keane (clinical), PeopleSoft (human resources), Kronos (payroll), Momentum (dietary), Microsoft Office products and Point Click Care. Additionally, she was responsible for auditing and transmitting the Payroll Based Journal (PBJ) requirements for CMS for 174 facilities. Faith holds a Bachelor of Science Degree in Finance from Gannon University.
Denise Gooden – Billing Specialist
Denise has over 20 years of long-term care experience as a billing specialist. Prior to her tenure in long-term care, Denise worked in a contracted billing environment working with physician services. Denise is responsible for aging reviews, the credit and collection process and training and maintaining statistical data for various reports including cost reporting. Denise consults in regulatory compliance, training of new billing personnel for Medicare, Medicaid, HMO’s and all other third party billing. She also has served as both the HIPPA Compliance Officer and Corporate Compliance Officer.
Mary Kate Bartley – Director of Human Resources
Mary Kate joined Affinity Health Services, Inc. bringing her expertise in human resource management with an emphasis on recruitment and recruitment across the Long Term Care continuum. Her experience includes development of strategic recruitment and retention plans incorporating creative solutions for engaging internal and external applicants and encouraging career growth. Mary Kate offers assistance with cultivation of employee engagement, performance management, labor relations management, employee benefit plans, regulatory compliance and policy development. Prior to joining Affinity, she held a corporate role for a nonprofit, faith-based senior living network of eight communities in western Pennsylvania. Additionally, she served as manager of a PA CareerLink workforce operation covering a four-county region. She achieved her Master of Public Administration from the University of Pittsburgh and her Bachelor of Science in Applied Mathematics from Indiana University of Pennsylvania. Mary Kate is a graduate of LeadingAge’s Leadership Academy and Coro Center for Civic Leadership’s Women in Leadership Program. She is also the board at Dress for Success Pittsburgh and volunteers with Bayer Center for Nonprofit Management.
Kimberly Kelly – Director of Marketing & Business Development
Kim began her career in health care in 1989 working in an acute care hospital setting and in 1999 entered the long-term care arena as Community Relations Liaison for a for-profit multi-chain organization. Since her initial exposure to long-term care, Kim has held positions as Director of Marketing for a non-profit CCRC and Director of Marketing and Business Development for a 9 facility privately owned corporation and a long term care pharmacy. Her experience includes development and implementation of marketing action plans for skilled nursing facilities, personal care homes and independent living communities, supervision of a clinical liaison program and development and implementation of a comprehensive customer and family satisfaction program. Kim also has supervised multiple social service departments and has served as the HIPPA compliance officer in her most recent position.
Jonathan Wagner – Marketing Assistant
Jonathan begins his career in the healthcare field with a vision towards inspiring growth by provided assistance and support to Affinity and clients with their marketing approaches. These approaches include increasing social media presence, optimizing website content, and providing assistance with website updates, strategy and development. He also provides creative assistance with development of promotional materials. In addition, Jonathan provides support with client and resident satisfaction ratings and initiatives as well as lead generation for Affinity. Jonathan holds a Bachelor’s of Sciences Degree in Marketing with a Minor in Internet Entrepreneurship from Grove City College.