Without a doubt, healthcare workers on the frontlines of the COVID-19 crisis face an excruciating burden.
Beyond their own risk protocols, there is an overriding commitment to those for whom they care and their families and loved ones. How does one explain harsh matters in tactful terms?
The key is communication.
Whether a one-on-one or group speaking engagement, experts have developed a set of suggestions that express the voice of compassion for clinicians to consider when communicating with those they serve.
Affinity Health Services recommends a reference guide published by the Regional Response Health Collaboration Program (RRHCP). The report, titled Specific phrases & word choices that can be helpful when dealing with COVID-19, provides some guidance for those all-important discussions.
Expressions can never capture the full landscape of emotions and thoughts COVID-19 has brought into our worlds, but may provide a feeling of ease to a concerned family member or patient. This resource can also be found at http://www.seriousillnessconversations.org.