Denise McQuown-Hatter, President and CEO of Affinity Health Services, will be presenting with Jamie Aurand, NHA, Administrator at Susque-View Home Nursing & Rehabilitation/Premier Healthcare Resources, Inc. and Erica Mulberger, Executive Director at Central Pennsylvania Workforce Development Corporation (CPWDC) at the Pennsylvania Coalition of Affiliated Healthcare & Living Communities (PACAH) Spring Conference, to be held at the Penn Stater Hotel and Conference Center from April 23rd to April 26th.
Date and Time of Presentation:
Thursday, April 25 from 1:15 – 2:45 p.m. Room 207
Quantity, Quality, and Advocacy to Support the Direct Care Workforce Crisis
We are in the eye of the storm whether you are in Skilled Nursing, Personal Care, Continuing Care Retirement Communities,
Home Health or Acute Care. Sufficient staff resources are plaguing healthcare but other industries in the Commonwealth also
have serious challenges. Labor shortages are no longer only a health care crisis but don’t second guess that there is indeed an
access to care crisis. Survival techniques are in full swing dealing with an aging workforce, increased wages and benefits and
a lack of a qualified workforce. This coupled with declining reimbursement, staffing star ratings and increased competencies is
and will continue to be the number ONE (#1) challenge we face.
The reality is that no one has all the answers. There is no silver bullet. There is however best practices in areas of recruitment and
retention. There are also people that are making things happen when it comes to putting forth creative methods of infiltrating
people into the workforce. Add to the equation that there are advocacy initiatives in which we need everyone to support
At the end of the program participants will be able to identify:
• Trends and statistics regarding staffing that impact our planning and daily operations in long-term care
• The basics of recruitment and retention that are often overlooked
• Strategies for recruitment and retention with analysis of success and challenges
• Initiatives currently taking place both in and out of the long term care arena
• The advocacy efforts that need immediate and swift action and support from the associations and individuals
PACAH was formed in 1951 to represent county nursing facilities. Now, PACAH represents over 143 diverse long-term living and supports providers and associated businesses, including both county, veterans, private, and non-profit nursing facilities.